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cStar Pricing

Pricing

$15/seat

That's it. That's the pitch.

One price. Every feature. No tiers, no add-ons, no "starter" plan that locks the inbox behind a paywall.

Start 14-day free trial See what's included

No credit card required · Cancel anytime · No "talk to sales" wall

How much for your team?

Your monthly bill $75 5 seats × $15/mo

Billed monthly. Cancel any month. No annual commits. No multi-year discounts. No "talk to sales for a custom quote." We don't do those.

What's included

Every feature. Day one. No tiers, no unlocks, no "upgrade to access."

  • Shared inbox with email + chat
  • Live chat widget
  • Help center / knowledge base
  • Unlimited customers
  • Webhooks (35 event types)
  • REST API + SDKs
  • AI drafts (bring your own key)
  • SLA tracking + business hours
  • CSAT surveys + feedback
  • Full gamification (levels, quests, boss battles)
  • 6 roles, 26 permissions
  • Custom themes + brand colors
  • Community forum
  • One-click imports from 9 platforms
  • Analytics + real-time dashboards
  • Row-level security, HMAC webhooks, AES-256-GCM secrets

This is "everything." There is no list of features we keep behind a higher tier. There are no higher tiers.

10-agent team comparison

Math we did so you don't have to.

ToolMonthly bill
cStar All features$150
Help Scout Plus plan$550
Freshdesk Pro Comparable$490
Zendesk Suite Growth plan$1,150
Intercom Before AI fees$850+
HubSpot Service Hub Pro plan$1,800
Aperture Science Cake not included$4,200
Wonka Industries Pure imagination1 golden ticket
Umbrella Corp Side effects vary$∞
Cyberdyne Judgment Day pricing$8,008
Hanso Foundation Every 108 minutes4 8 15 16 23 42
Skynet They want something else$0

Real numbers from real public pricing pages, captured the same day we shipped this page. Fictional vendors are jokes; please don't expense any of them.

Not for you if…

We'd rather tell you upfront than waste your week. We're built for teams of 1–25 who want a no-BS support tool. If any of these are deal-breakers, you should keep looking.

  • You need SOC 2 Type II today

    We're working on it, but if your AE is sending you a security questionnaire, we're not the move yet. Check back in a year.

  • You have 50+ agents

    The math at $15/seat stays simple, but at that scale you'll want to override workflows we baked in on purpose. ServiceNow or Zendesk Enterprise will serve you better.

  • You handle PHI or need a BAA

    No HIPAA, no BAA, no PHI. Don't ship customer health data through cStar. We'll let you know when this changes.

  • Procurement-heavy buyer

    No custom MSAs, no custom DPAs, no security questionnaires answered one-by-one. Self-serve with a credit card is the path.

  • You want a fully configurable ITSM

    We don't do custom ticket schemas, custom routing engines, or a CMDB. We picked opinions and shipped them. If that sounds wrong, it probably is.

  • You need on-prem or self-hosted

    cStar is SaaS only. Hosted on Vercel + Supabase, multi-tenant. No air-gapped install, no VPC peering, no Docker image to drop in your own cluster.

Not on this list? Then you're probably in. Start the trial.

Quick questions

Free tier?

No. Free tiers train teams to mistreat support agents. $15/seat is already a free tier compared to Zendesk. Trial is 14 days, no card required.

Per-user pricing? Really?

Yes. Per active agent. Customers are unlimited. AI uses your own OpenRouter key, so we never markup tokens.

What if I have 1 agent?

$15/month. Same math. We don't penalize small teams or hide an inbox behind a 3-seat minimum.

Annual plan? Multi-year discount?

No. Just $15 a month per seat. We don't sell annual commits, and we won't try to talk you into one. Cancel any month.

Will the price go up later?

Not for existing teams. If you sign up at $15, you stay at $15. We'll tell you, with notice, if anything changes for new teams.

What counts as a "seat"?

An active agent who can sign in and answer tickets. Spectators (read-only) count. End customers do not. Bots running on your API key do not.

Can I import from $TOOL?

Probably. We support one-click imports from Zendesk, Intercom, Freshdesk, Help Scout, HubSpot, Front, Crisp, Zoho, and Gorgias. Five-minute switch.

What about cake?

The cake is a lie. (But every team starts at level 1 with 42 XP available across the daily quest list, so there's that.)

Still here?

Free 14-day trial. No credit card. If we're not for you, no hard feelings. That "Not for you if…" list went up here for a reason.

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