Our Roadmap

Remove the pencil icon requirement for editing detail panel fields. Clicking a field value directly opens an inline editor — blur or Enter saves. Applies to tags, notes, and custom fields across ticket, customer, and article detail panels.

Automatically detect JavaScript errors and rage clicks on your site, then proactively open the chat widget to offer help before the customer has to ask. Turn frustration moments into support moments.

Users want the ability to toggle banners for announcements and stuff on the public library pages.

Weekly team-wide objectives with shared rewards. Close 100 tickets together, achieve 90% SLA compliance, get 20 five-star ratings.

Multi-day, team-wide bosses with massive HP. Every ticket closed by any team member deals damage. Unique raid rewards and leaderboards.

Purchasable items with gold that provide temporary bonuses: Double XP, Gold Rush, Combo Extender, Streak Shield, Boss Buster, Lucky Strike.

Bosses drop random gear with gameplay effects. Rarities from Common to Legendary. Equipment slots, inventory UI, and collection achievements.

Treat work shifts as roguelike runs with temporary power-ups, ticket modifiers, class selection, and daily seeded leaderboards.

Semantic search across articles and quick replies using Supabase vector DB. Find content by meaning, not just keywords.

LocalStorage helper consolidation, modal animation dedup, A11y warnings, full skill trees.

Suggest responses based on ticket content and knowledge base. We currently dont like the idea of having ai talk to customers but we think it could be a helpful starter for agents to understand conversations and customer issues quickly.

Internal marketing dashboard for cStar. Drag-drop assets for AI content generation, social media scheduling, newsletter creation, campaign tracking.

Allow teams to use their own domain (e.g., help.ship.studio) for their public library pages instead of cstar.help/library/team-slug. Uses Vercel's custom domain API for DNS verification and automatic SSL. First requested by Ship Studio beta user.

A flexible import tool that works with any platform. Upload CSV, JSON, or XML exports from Zendesk, Freshdesk, Intercom, Help Scout, or anyone else. A column-mapping UI lets you preview your data in a table and assign source fields to cStar fields (tickets, customers, articles). Smart auto-detection for known platforms, fully manual mapping for everything else. One tool to migrate from anywhere.

Fix bugs, polish the UI, and ensure all features work reliably. Bug hunting, design polish, UX improvements, performance checks, and flaky test fixes.

Add granular role-based access control beyond Owner. Define roles (Owner, Admin, Manager, Agent tiers) with permission levels for settings access, deletion, audit access, and team management. Start with Admin/Agent split, expand to custom roles later.

Quests that give you a quick random quality assurance test to make sure library articles are always correct and never stale

Users want to be able to see the themes before buying so they dont waste their hard earned gold.

Get your brain going before you start work with quick weekly puzzles.

In-app notifications for ticket assignments, updates, mentions, and achievements. Real-time bell icon with dropdown.

ugh, dont want to but I know it will come up. :)

Supervisors can rate ticket handling quality (1-5). Quality score displays in ticket detail and agent metrics. Quality-based achievements.

Random bonus periods affecting all players: Double XP Hour, Gold Rush, Boss Frenzy, Combo Carnival, Lucky Hour. 2-3 per day.

Special bonus period when ticket queue exceeds threshold. +25% XP/gold for all closes, "Backlog Buster" achievement. Deactivates when queue drops.

Address flaky tests: boss-battle, messages-flow, settings, widget, quick-replies.

Track tickets resolved without customer follow-up. FCR bonus (+10% XP) and "First Try" achievement for 50 FCR tickets.

Add clipboard functionality to copy article content from Library detail panel.

A way to give news to the masses!

Built-in radio for support agents. Spotify integration, curated playlists for different moods (Focus FM, Hype Radio, cStar Talk podcast).

Transparent roadmap page, feature voting, admin dashboard with metrics.

Format messages with bold, italic, links, and lists. Toolbar appears automatically for longer messages.

Standard keyboard shortcuts (Enter=newline, Cmd+Enter=send), fixed list toggle, quick replies sync.

Upload files when replying to tickets. Mark messages as internal (agents-only, never emailed).

Optimized 88 database security policies. Fixed RLS vulnerabilities.

Resolved 370+ linting errors and fixed all TypeScript issues.

Light/dark themes, primary color customization, 3D arcade button styling throughout UI.

Hover menu on agent badge showing streak, gold, boss HP, tickets closed. Spring animations.

Profile settings (display name, avatar, bio), password change, timezone/date preferences.

Feature complete with all 10 phases: gamification, chat widget, CSAT surveys, boss battles, and more.

Add custom fields to tickets for team-specific data tracking.

Import contacts and articles from Intercom to cStar. Extend the existing platform import system.

Added checkbox (Yes/No) as a new custom field type. Toggle switch UI in creation modal and detail panels. Stores as true/false string, displays as Yes/No in view mode. Available for tickets, customers, and articles.

Expand button in the ticket detail panel hides the ticket list and gives the detail panel full width. Toggle between normal Fibonacci grid (1.618:1) and full-screen mode. Desktop only — mobile already has full-screen overlay.

Native color wheel (HTML color input) alongside 8 preset color circles when creating tags in Global Settings. Hex code display shows the selected color value. Full spectrum access beyond presets.

Added meta tag to prevent the Dark Reader browser extension from modifying cStar's theme. cStar has its own built-in dark mode, so Dark Reader interference caused visual issues.

Fixed a bug where trialing teams could enable the email channel due to a camelCase/snake_case property mismatch. The trial gate on the email toggle was completely bypassed. Inbound emails rejected during trial now store the rejection reason.

Promoted Business Hours from a nested child section inside SLA Settings to its own top-level accordion in Team Settings. Now easily findable with an info banner and deep-link support (#business-hours).