What this does

When Sentry detects an error that affects your customers, cStar can automatically:

  • Create a support ticket from the Sentry issue
  • Match the error to the customers who hit it (via user email tags)
  • Show the linked Sentry issue on the ticket sidebar
  • Notify affected customers when the issue is resolved

How to connect

  1. Go to Settings → Team → Integrations → Sentry
  2. Create an auth token at sentry.io/settings/account/api/auth-tokens with these read scopes: Project, Issue & Event, Organization
  3. Paste the token and click Connect
  4. Once connected, you'll see your projects and recent unresolved issues right in cStar

Optional settings

  • Auto-create tickets — turn on if you want a ticket created every time Sentry detects a new issue
  • Proactive outreach — turn on to email affected customers automatically when an issue is resolved

What the AI agent gains

With Sentry connected, the AI agent can search Sentry issues and reference them when a customer reports a bug. It will say things like "I can see we are tracking a related issue, our team is on it" instead of pretending it does not know.