Troubleshooting Common Issues
Solutions to frequently encountered problems.
Login Issues
"Invalid credentials" error
- Double-check your email and password
- Try resetting your password
- Clear browser cache and cookies
- Try a different browser
Can't receive password reset email
- Check your spam folder
- Verify the email address is correct
- Contact your admin to verify your account
Performance Issues
Slow loading
- Check your internet connection
- Clear browser cache
- Disable browser extensions temporarily
- Try a different browser
Real-time updates not working
- Refresh the page
- Check if WebSocket is blocked by firewall
- Try disabling VPN temporarily
Notification Issues
Not receiving notifications
- Check Settings > Notifications
- Verify browser notification permissions
- Check system notification settings
Widget Issues
Chat widget not appearing
- Verify the script is installed correctly
- Check browser console for errors
- Ensure your team ID is correct
- Check if any adblockers are interfering
Still Need Help?
Contact us at support@cstar.help or use the chat widget!