Migrating from Intercom
Intercom exports can be tricky because conversation data is separated from contact data. cStar handles both.
Step 1: Export from Intercom
In Intercom, go to Settings > Data Management > Export:
- Contacts CSV - User and lead profiles (20MB limit)
- Conversations - Request via API or S3 export
Export contacts and conversations separately, import in two passes.
Step 2: Import Contacts
| Intercom | cStar |
|---|---|
| name | Name |
| phone | Phone |
| user_id | External ID |
| created_at | Created Date |
| custom_attributes.* | Custom fields |
Step 3: Import Conversations
| Intercom | cStar |
|---|---|
| source.subject | Title |
| state | Status |
| conversation_parts | Message history |
| assignee | Assigned Agent |
| tags | Tags |
Conversation Parts
Each part becomes a separate message preserving author, timestamp, internal/public visibility, and content (HTML sanitized).
Heads Up
- CSV exports limited to 20MB
- Conversation exports require API access
- Leads import as customers without email
- Snoozed state maps to Pending