Migrating from Help Scout
Help Scout organizes support around mailboxes and conversations. cStar maps these to tickets with full thread history.
Export from Help Scout
- Reports > Export - CSV of conversation metadata
- Mailbox API - Full conversation data with threads (JSON, recommended)
API export includes thread content that CSV exports miss.
Field Mappings
| Help Scout | cStar |
|---|---|
| subject | Title |
| preview / first thread | Description |
| status | Status (translated) |
| mailboxId | Source reference |
| assignee | Assigned Agent |
| tags | Tags |
| customer.email | Customer email |
| threads | Message history |
Thread Import
Each thread entry becomes a message:
- body as content (HTML sanitized)
- type customer becomes customer message, others become agent
- createdBy as sender
- createdAt as timestamp
Status Translation
| Help Scout | cStar |
|---|---|
| active | Open |
| pending | Pending |
| closed | Resolved |
| spam | Closed |
Note
Help Scout does not export knowledge base articles through standard export. Use their Docs API for article content.