Exporting Your Data
Your data belongs to you. Export anytime from Settings > Team Tab > Export.
What You Can Export
- Tickets - Status, priority, tags, custom fields, metadata
- Customers - Email, name, phone, status, sentiment, tags, custom fields
- Articles - Content, categories, tags, visibility, SEO metadata
Export Formats
- JSON - Full structured data with nested fields. Best for backups or programmatic use.
- CSV - Flat format for spreadsheets and sharing.
Who Can Export
Owners, Admins, and Managers (manage_settings permission).
Use Cases
- Backups - Regular data exports
- Analysis - Ticket data in spreadsheets
- Compliance - Data exports for audits
- Bulk editing - Export, modify, re-import with the Universal Importer
Files download directly to your device.
Export + Re-Import Workflow
One of the most powerful patterns:
- Export as CSV from Settings > Team Tab > Export
- Open in spreadsheet and make bulk changes
- Save as CSV
- Import with Universal Importer using Always Update for changed fields
- Preview changes before executing
Spreadsheet-level bulk editing with merge protection.