Managing Your Team
cStar works better when you work together. Here's how to set up your support squad.
Inviting People
- Go to Settings → Team
- Click Invite Member
- Type their email
- Pick their role (see below)
- Send it
They'll get an email. They'll click a link. They're in. Takes 30 seconds.
Roles That Actually Make Sense
Admin - Full access. Can change settings, manage billing, invite people. Trust these folks.
Agent - Does the actual support work. Answers tickets. Helps customers. Earns XP. This is most of your team.
Viewer - Read-only access. Good for managers who want to see what's happening without touching anything.
The Permission Matrix
| Can they... | Admin | Agent | Viewer |
|---|---|---|---|
| View tickets | ✓ | ✓ | ✓ |
| Respond to tickets | ✓ | ✓ | ✗ |
| Close tickets | ✓ | ✓ | ✗ |
| Manage customers | ✓ | ✓ | ✗ |
| Change settings | ✓ | ✗ | ✗ |
| Invite people | ✓ | ✗ | ✗ |
| View reports | ✓ | ✓ | ✓ |
Simple. No confusing custom permissions. Just three roles that cover 99% of teams.
Team Features (The Fun Stuff)
One-Ups
Send a One-Up to a teammate who helped you out. It's a high-five, but digital. They get +5 XP and warm fuzzies.
How to send one:
- Click their avatar anywhere in the app
- Click "Send One-Up"
- Add a note (optional but recommended)
- Send it
Do this more than you think you should. Recognition matters.
Leaderboards
See who's crushing it this week. Top earners. Most tickets closed. Fastest responders.
This isn't about creating toxic competition. It's about celebrating wins and making visible work that usually goes unnoticed.
If leaderboards stress your team out, turn them off in Settings. We get it.
Boss Battles
When your ticket queue gets intense, a boss spawns. Your team works together to defeat it (close all the tickets) before the timer runs out.
Beat the boss? Everyone gets bonus XP and legendary loot (achievements). Lose? No penalty. Just try again next time.
It turns stressful queue spikes into collaborative events. Way better than panic.
Billing is Simple
It's $15 per seat per month. That's it.
Add a teammate? You pay $15 more per month. Remove a teammate? You pay $15 less next month.
No contracts. No hidden fees. No "contact sales for enterprise pricing." Just honest pricing for honest work.
Best Practices (From Teams Who've Been There)
Start small. 1-2 admins max. Everyone else is an agent until you know they need more access.
Use descriptive names. If you create custom roles later, call them something clear. "Support Agent" not "Role_03."
Review access quarterly. People leave. Responsibilities change. Keep your team list clean.
Celebrate wins publicly. Got someone who just hit Level 10? Shout it out. Send One-Ups. Make work feel good.
Ready to Build Your Team?
Go to Settings → Team and invite your first teammate. It takes 30 seconds. They'll be helping customers and earning XP in 5 minutes.
Let's go.