Welcome, Hero. Your adventure begins now.

Don't Panic.

cStar dashboard

cStar is customer support software that happens to be an RPG. You help customers, you earn XP, you level up. Every ticket is a quest. Every resolution is progress. Every happy customer unlocks new possibilities.

No PhD in helpdesk software required. If you can read a ticket and type a reply, you're ready.

First Run: Pick Your Features

The first time the team Owner signs in, cStar walks you through a feature picker. You decide what to turn on:

  • Tickets (always on)
  • Customers (always on)
  • Library (knowledge base)
  • Community (customer-facing forum)
  • Quick Help (anonymous AI Q&A on public pages)
  • AI (drafts, tone, translation, auto-tagging)
  • AI Agents (autonomous ticket-answering agents, free, BYOK)
  • Boss Battles (the gamification layer)

Anything you skip can be turned on later from Settings → Global. Anything you enable can be turned off the same way. The point is to start with what your team will actually use.

The 5-Minute Start

  1. Explore the Dashboard. Click around. You can't break anything. The dashboard is a bento grid of cards (your queue, agent stats, daily quests, season progress, etc.). Hit Edit to add, remove, or rearrange.
  2. Open a ticket. Read what the customer needs. Reply with something helpful.
  3. Close a ticket. When the issue is resolved, close it. XP awarded.
  4. Check your profile. See your Level 1 badge. That's yours now.
  5. Watch for boss battles. When the ticket queue gets intense, a boss spawns. Team up. Defeat it. Collect rewards.

What Makes cStar Different

The gamification isn't a gimmick. It's a framework that makes the invisible work of support visible.

  • XP and Leveling: every closed ticket earns XP. Priority, SLA performance, and streaks affect how much.
  • Achievements: 100+ unlocks across volume, speed, quality, teamwork, knowledge, community, and a stash of hidden ones.
  • Boss Battles: collaborative events when the queue spikes. The team works together to clear it.
  • 1-Ups: send recognition to teammates. They earn 10 XP and know you noticed.
  • Quests: daily objectives that reset every 24 hours. Combine for streak bonuses.
  • Leaderboards: see who's performing well. Celebrate it. (Off by default if you'd rather skip it.)

Your Tools

  • Quick Replies: pre-written responses you insert with a slash command. Type / in any reply box.
  • Library: your knowledge base. Share articles instead of retyping answers.
  • SLA Timers: color-coded deadlines that tell you what's urgent. Beat them for bonus XP.
  • Command Bar: hit Cmd/Ctrl+K from anywhere to search, navigate, or run commands.

Pricing

$15 per seat per month for humans. AI agents are free. The first 3 Spectator (read-only) seats are free too.

Ready

Your first ticket is waiting. Go help someone.