Keep your existing support email. Forward it to cStar and incoming emails become tickets automatically.

Setup

  1. Go to Settings > Team Tab > Email Channel
  2. Enable the email channel
  3. Copy your forwarding address -- it follows the format support+yourteamslug@cstar.help
  4. Set up forwarding in your email provider

Provider Examples

Gmail / Google Workspace

  1. Gmail Settings > Forwarding and POP/IMAP
  2. Add your cStar forwarding address
  3. Confirm via the verification link
  4. Select "Forward a copy" and save

Outlook / Microsoft 365

  1. Settings > Mail > Forwarding
  2. Toggle on forwarding
  3. Paste your cStar address and save

What Happens

Forwarded emails create new tickets. Customers get matched by email address. Attachments come through. Your replies go back through cStar with proper email threading.

Custom Domain

Want to send from support@yourdomain.com? Check Settings > Team Tab > Email Channel for custom domain configuration with SPF, DKIM, and MX records.

Troubleshooting

Emails not showing up? Verify that forwarding is active in your email provider, that you confirmed any verification links, and check your spam folder.