Finding a ticket from three months ago shouldn't require an archaeological expedition.

Quick Search

Use the search/command bar to find tickets by title, content, customer name, or other fields. Results appear as you type.

Filtering

The tickets page has filters for narrowing results:

  • Status -- open, closed, pending, etc.
  • Priority -- critical, high, normal, low
  • Assignee -- filter by who's handling the ticket
  • Tags -- find tickets with specific tags
  • Date range -- narrow by when tickets were created

Combine filters for precise results. Looking for high-priority tickets tagged "billing" from last month? Stack those filters.

Tips

  • Use filters for broad searches ("all closed tickets this week")
  • Use the search bar for specific lookups ("that ticket about the API error")
  • Closed tickets are still searchable -- nothing disappears when you close a ticket