How do I change my notification settings?
Don't drown in notifications. Set them up the way you actually work.
Getting There
- Click your profile avatar (top right)
- Select Settings
- Go to Notifications tab
What You Can Get Notified About
Ticket Stuff
- New ticket assigned - When a ticket lands on your desk
- Customer replied - When they write back
- You're mentioned - When someone @mentions you
- SLA warning - When you're about to blow an SLA (this one's important)
Team Stuff
- One-Up received - When someone recognizes your good work
- Boss Battle started - When a boss spawns (because you don't want to miss loot)
- Level up - When you or a teammate levels up
System Stuff
- Product updates - New features (we ship fast)
- Maintenance alerts - When we're doing downtime (rare)
Where You Get Them
In-App
The bell icon. Always on. Can't turn it off because that would be chaos.
Toggle each type independently. Choose:
- Instant - Email for every single thing (warning: inbox explosion)
- Digest - One daily summary (the sane choice)
- Off - Nothing (if you live in the app)
Push (Browser/Mobile)
Real-time alerts even when cStar is closed:
- Toggle on Push notifications
- Accept the browser permission when it asks
- Click Send test to make sure it works
Quiet Hours
We respect that you have a life.
- Enable Quiet Hours
- Set your start and end times
- Pick which days (weekends? all week?)
No notifications during those hours. Work-life balance is real.
Don't Overthink It
Start with fewer notifications. You can always add more. Most people do:
- Push for SLA warnings
- Email digest for everything else
- Quiet hours for evenings/weekends
Adjust until it feels right.