Managing Your Subscription

All billing management happens through the Stripe Customer Portal — a secure, familiar interface that handles everything.

Accessing the Billing Portal

  1. Go to Settings → Billing
  2. Click Manage Billing
  3. You'll be redirected to Stripe's Customer Portal

From there, you can:

  • Update your payment method
  • View invoices and payment history
  • Download receipts
  • Update billing information
  • Cancel your subscription

Updating Your Payment Method

In the Stripe portal:

  1. Click Payment methods
  2. Add a new card or update the existing one
  3. Set the new card as default

Your next invoice will use the updated payment method.

Viewing Invoices

All your invoices are available in the Stripe portal:

  • Paid invoices — Download PDF receipts
  • Upcoming invoice — See what your next bill will be
  • Payment history — Full transaction record

Need an invoice for accounting? They're all there, professionally formatted.

How Seat Changes Affect Billing

cStar automatically adjusts your billing when your team size changes:

Action Effect
Add team member Prorated charge on next invoice
Remove team member Credit applied to next invoice

Stripe handles the math. You only pay for what you use.

Example

You're on a $45/month plan (3 seats). On day 15 of your billing cycle, you add a 4th team member.

  • You'll be charged ~$7.50 for the remaining half-month
  • Next month, you'll pay $60 (4 seats × $15)

Billing Date

Your billing date is the anniversary of when you first subscribed. It doesn't change when you add or remove team members.

Need Help?

If something looks wrong on your invoice or you have questions about a charge, reach out. We'll make it right.

Related Articles:

  • Billing Overview
  • Adding a Payment Method
  • Canceling Your Subscription