Every cStar team starts with 14 days of full access. No credit card required. No strings.
What the Trial Includes
The complete product. Not a demo, not a limited version. Every feature cStar has:
- All ticket management tools
- Full gamification (XP, levels, boss battles, achievements)
- Unlimited team members
- Knowledge base and help center
- Chat widget
- API and webhook access
- Data import and export
Your trial is the real product. Use it like you mean it.
The Trial Banner
During your trial, a banner appears at the top of the screen showing:
- Days remaining
- Your current paid seat count
- What your monthly cost will be after the trial
The banner turns yellow when 3 days remain and red on the final day. This is not a pressure tactic -- it is a countdown so you are not caught off guard.
When the Trial Ends
On day 15, if no payment method is on file:
- A modal appears asking you to subscribe or export your data
- Your data stays safe -- nothing is deleted
- You have 30 days to add payment before data is scheduled for cleanup
Timeline
| Period | What Happens |
|---|---|
| Day 1-14 | Full trial access |
| Day 15 | Subscription required to continue |
| Day 15-45 | Grace period -- data preserved, access paused |
| Day 45+ | Account scheduled for cleanup |
Even during the grace period, Owners can still export all data. We will never hold your data hostage.
Adding Payment Early
Go to Settings, open the Billing section, and click Add Payment Method. You will not be charged until the trial actually ends. No downside to adding it early, and one less thing to remember later.
Trial Tips
- Invite your team early so everyone gets hands-on time
- Set up your knowledge base while content is fresh in your mind
- Configure SLA rules for your team's response targets
- Don't panic -- 14 days is plenty to know if cStar fits
Related Articles:
- Billing Overview
- Adding a Payment Method
- Payment Required: What It Means