Your data belongs to you. Export it anytime, no hoops.

Individual Exports

Go to Settings, then the Export section.

  1. Pick what to export: Tickets, Customers, or Articles
  2. Choose your format: JSON or CSV
  3. Click Export
  4. The file downloads to your device

Available to Owners, Admins, and Managers (anyone with the export_data permission).

Full Team Export (Owner Only)

Owners can export everything at once from the Billing section in Settings:

  1. Click Export My Data
  2. A single JSON file downloads containing tickets, customers, articles, messages, members, settings, webhooks, and CSAT data

Even if your account is locked due to billing, this export is still available.

Export Formats

JSON -- Full structured data with nested fields and metadata. Best for backups, migrations, or programmatic use.

CSV -- Flat format that opens in any spreadsheet application.

What Each Export Includes

Export Type Fields
Tickets ID, short ID, title, status, priority, customer, tags, custom fields, dates
Customers Name, email, phone, status, sentiment, tags, custom fields
Articles Title, content, category, status, tags, visibility, SEO metadata
Full Team Everything above plus messages, members, settings, webhooks, CSAT responses

The Export-Edit-Reimport Workflow

One of the most useful patterns in cStar:

  1. Export as CSV
  2. Open in a spreadsheet and make bulk changes (tags, priorities, custom fields)
  3. Save the spreadsheet as CSV
  4. Import using the Universal Importer in Settings
  5. Use merge strategies to control exactly what gets updated

Spreadsheet-level bulk editing with merge protection.

Security Note

Exports may contain sensitive customer data. Store exported files securely and delete them when no longer needed.

Related Articles:

  • Billing Overview
  • Canceling Your Subscription